Arctos Biologics (“Arctos Biologics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or placing an order. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
INFORMATION WE COLLECT
We may collect personal information you voluntarily provide, including:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment information (processed securely through third-party payment providers)
- Order history and customer communications
We also automatically collect certain technical information, including your IP address, browser type, device information, operating system, referring website, and pages visited through cookies and analytics technologies.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Respond to customer inquiries
- Provide customer support
- Send order confirmations and shipping notifications
- Improve our website, products, and customer experience
- Detect fraud and maintain website security
- Comply with applicable legal obligations
We do not sell or rent your personal information to third parties.
COOKIES AND ANLAYTICS
Our website uses cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and enhance the overall shopping experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
THIRD PARTY SERVICES
We may use trusted third-party providers to operate our business, including payment processors, shipping providers, website hosting services, analytics providers, and email service providers.
These providers receive only the information necessary to perform their services and are expected to maintain appropriate safeguards for your information.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
YOUR RIGHTS
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
To submit a request, please contact us using the information below.
EMAIL COMMUNICATIONS
If you subscribe to receive promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.
Transactional communications related to your orders may still be sent as necessary.
CHILDREN’S PRIVACY
Our website is intended solely for individuals at least twenty-one (21) years of age. We do not knowingly collect personal information from anyone under the age of 21.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting to this website. Continued use of the website constitutes acceptance of the updated Privacy Policy.
CONTACT INFORMATION
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at:
support@arctosbiologics.com
Arctos Biologics
Raleigh, North Carolina