At Arctos Biologics, we are committed to processing and shipping orders as efficiently and securely as possible. All products sold on this website are intended exclusively for laboratory research purposes and are shipped in accordance with applicable laws and regulations.
Orders are typically processed within one to two business days after payment has been received and verified. Orders placed on weekends or holidays will be processed on the next available business day. During periods of high order volume or unforeseen circumstances, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.
Shipping options and applicable rates are presented during checkout. Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information, when available. Delivery dates provided by shipping carriers are estimates only and cannot be guaranteed.
Orders over $200 (before taxes and any applicable fees) qualify for free standard shipping within the United States. Arctos Biologics reserves the right to modify or discontinue promotional shipping offers at any time.
Arctos Biologics currently ships only to locations where our products may be legally received. Customers are responsible for ensuring that the purchase, shipment, possession, and use of our products comply with all applicable local, state, federal, and international laws and regulations.
Customers are responsible for providing a complete and accurate shipping address at the time of purchase. Arctos Biologics is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be reshipped.
Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier. Although we will gladly assist customers in resolving shipping-related issues whenever possible, Arctos Biologics is not responsible for carrier delays, lost packages, theft after delivery, weather-related disruptions, or other circumstances beyond our control. If a package arrives visibly damaged, customers should retain all packaging materials and contact us promptly so that we can assist with the claims process.
Packages that are refused, abandoned, or returned to us due to an incorrect address or failure to retrieve the shipment from the carrier may be subject to additional shipping and handling charges before reshipment can occur.
If you have any questions regarding your order or shipment, please contact our customer support team. We are committed to providing prompt, professional assistance and will make every reasonable effort to ensure your order reaches you safely and efficiently.